Shipping policy

Updated: October 2026

SHIPPING POLICY

Every order from Embers and Rain is built and packed to order. That means a little extra time before it ships, and a lot of care going into each package.

PROCESSING TIME
Orders are processed within 3 business days of purchase. During processing, your item is prepared, quality checked, and carefully packed.

DELIVERY TIME
Once your order ships, delivery typically takes 7-15 business days. Holidays, weather, and carrier delays can occasionally add time.

TRACKING
As soon as your order ships, we'll email you a tracking number and link so you can follow your package the whole way. If you haven't received tracking within 4 business days of ordering, please contact us.

SHIPPING COSTS
Shipping is calculated at checkout.

WHERE WE SHIP
We currently ship within the continental United States only.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We can update an address only before your order has been processed, so contact us right away if you spot a mistake. We're not able to redirect packages once they've shipped.

LOST OR DELAYED PACKAGES
If your tracking hasn't updated in 7 days, or your order hasn't arrived within 15 business days of shipping, contact us at support@embersandrain.com. We'll look into it with the carrier and either reship your order or issue a refund.

DAMAGED OR INCORRECT PACKAGES
We take great care in packing every order. If something still arrives damaged or isn't what you ordered, see our Refund Policy for how we'll make it right.

QUESTIONS
Email us at support@embersandrain.com. We reply within 2 business days.