Terms of service

TERMS OF SERVICE

Last updated: October 2026

Welcome to Embers and Rain. By visiting our website at embersandrain.com, placing an order, or otherwise using our site, you agree to these Terms of Service. If you don't agree, please don't use the site.

1. WHO CAN USE OUR SITE
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to provide accurate and complete information when you order and to keep your account details current.

2. PRODUCTS
We do our best to display our products and their colors accurately. Screen settings, lighting, and handmade or made-to-order variations mean the item you receive may differ slightly from the photos. Product descriptions and images are for general illustration, and we may update or discontinue products at any time.

3. PRICING AND PAYMENT
All prices are in US dollars and may change without notice. Payment is due at the time of purchase. By placing an order, you confirm that you're authorized to use the payment method you provide. If we discover an error in pricing or product information, we may cancel the order and refund you in full.

4. ORDER ACCEPTANCE
Placing an order is an offer to buy, not a confirmed sale. We may refuse or cancel any order, including for suspected fraud, unavailable products, inaccurate information, or errors on our part. If we cancel an order after payment, we'll refund you.

5. SHIPPING, CANCELLATIONS, AND REFUNDS
Our Shipping Policy and Refund Policy are part of these Terms. They explain our processing and delivery times, cancellation window, and how we handle damaged or incorrect items. Please read them before ordering.

6. SAFE USE OF OUR PRODUCTS
Our products are for home ambiance and decorative use. You agree to use them only as directed and to follow any included instructions and warnings. In particular:
- Never leave burners, heated items, or lit products unattended.
- Keep all products, scents, and oils out of reach of children and pets.
- Use products on stable, heat-safe surfaces, away from flammable materials.
- Stop using any product that appears damaged, overheats, or causes irritation.
Our products are not medical devices, and nothing on our site is intended to diagnose, treat, cure, or prevent any condition. Talk to a healthcare professional if you have questions about scents or fragrances, especially if you are pregnant, have allergies, or have respiratory sensitivities.

7. PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may have terms, expiration dates, and limits. They can't be combined unless we say so, have no cash value, and may be withdrawn at any time.

8. INTELLECTUAL PROPERTY
All content on this site, including our name, logo, text, photos, videos, and graphics, belongs to Embers and Rain or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use it commercially without our written permission.

9. REVIEWS AND SUBMISSIONS
If you submit a review, photo, or other content, you grant us a non-exclusive, royalty-free right to use, display, and share it in connection with our business. You confirm it is yours to share and that it is truthful, lawful, and doesn't violate anyone's rights. We may remove content at our discretion.

10. PROHIBITED USE
You agree not to misuse the site, including by submitting false or altered information or images, attempting to obtain refunds fraudulently, interfering with the site's operation, or using it for any unlawful purpose. We may refuse service, cancel orders, or restrict access if we suspect misuse.

11. THIRD-PARTY LINKS AND SERVICES
Our site may link to or rely on third-party services such as payment processors and shipping carriers. We aren't responsible for their content, policies, or practices.

12. DISCLAIMER OF WARRANTIES
Our site and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability and fitness for a particular purpose. Some states don't allow certain disclaimers, so some of these may not apply to you.

13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Embers and Rain isn't liable for indirect, incidental, special, or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the product at issue. Nothing in these Terms limits any rights you have under applicable consumer protection laws or liability that cannot be limited by law.

14. INDEMNIFICATION
You agree to indemnify and hold Embers and Rain harmless from claims, damages, and expenses arising from your misuse of the site or products or your violation of these Terms.

15. PAYMENT DISPUTES
If you have a problem with an order, please contact us first at [email] so we can resolve it quickly. Filing a payment dispute without contacting us may delay resolution, and we may provide records of your order, communications, and delivery confirmation to your payment provider.

16. PRIVACY
Our Privacy Policy explains how we collect and use your information. By using the site, you agree to its terms.

17. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of Iowa, without regard to conflict of law rules. Any dispute that can't be resolved informally will be brought in the state or federal courts located in Polk County, Iowa, and you consent to their jurisdiction.

18. CHANGES TO THESE TERMS
We may update these Terms from time to time. The updated version takes effect when posted, and continued use of the site means you accept the changes.

19. GENERAL
If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with our Shipping Policy, Refund Policy, and Privacy Policy, are our entire agreement with you.

20. CONTACT
Embers and Rain · support@embersandrain.com · [business address, if required]